P111 Terms and Conditions — For Members

1 General Rules & Definitions

These Terms and Conditions ("Terms") govern the relationship between p111 ("we", "the Company") and you ("member", "user"). They apply automatically whenever you use the p111.wine website or any associated services.

In these Terms, "Platform" refers to the p111.wine website, mobile app, and all associated digital services. "Services" refers to betting, casino, slots, promotions, and all other gaming features.

P111 reserves the right to update these Terms and Conditions at any time. Any changes will be posted on the website and reflected in the "Last Updated" date. Continued use of the platform after any changes constitutes acceptance of the revised terms.

2 Account Registration & Eligibility

To open an account with p111, the following conditions must be met:

• You must be 18 years of age or older.
• You must provide your full name, date of birth, address, and contact details accurately at the time of registration.
• Each person may open one account only — creating multiple accounts is strictly prohibited.
• Attempting to create multiple accounts from the same IP address or device may result in all accounts being closed.
• KYC (Know Your Customer) verification may be requested at any time after registration.

P111 reserves the right to place withdrawals on hold for any account under review. A national ID, passport, or other government-issued document may be requested for verification. Providing false information or submitting fraudulent documents will result in permanent account closure and possible forfeiture of the account balance.

3 Deposit, Withdrawal & Payment Policy

P111 supports all popular payment methods in Bangladesh. The following rules apply to deposits and withdrawals:

• Deposits must be made using the account holder's own payment method only. Deposits through third parties are strictly prohibited.
• Withdrawals must be made using the same payment method used for the deposit, where applicable.
• Withdrawal requests are typically processed within 15 minutes to 24 hours.
• The minimum withdrawal amount is BDT 500.
• Additional verification may be required for large withdrawals.
• Withdrawals will be suspended and investigated if money laundering or fraudulent activity is suspected.

Under p111's Terms and Conditions, if an account is closed for any reason and the balance is deemed legitimate, it will be refunded. However, winnings derived from bonuses may be forfeited if wagering requirements have not been met or if fraudulent activity is involved.

4 Bonus & Promotional Offers

Specific terms and conditions apply to all p111 bonuses and promotional offers. General bonus policies are outlined below:

• The welcome bonus is available to new members only and can be claimed once on the first deposit.
• Each bonus has its own wagering requirement, which is clearly stated on the bonus page.
• Wagering requirements must be met before withdrawing any winnings derived from a bonus.
• Any attempt to claim bonuses through multiple accounts will result in all bonuses being cancelled.
• P111 reserves the right to modify or cancel any bonus offer at any time.
• Free spins and cashback offers have their own expiry dates; any unused bonus will be forfeited once expired.

5 Betting & Gaming Rules

The following rules apply to betting and gaming on p111:

• Once a bet is placed, it cannot be changed or cancelled (except where a live betting cash-out option is available).
• P111 reserves the right to void any odds or payouts issued incorrectly due to a system error.
• Participating in match fixing or any form of dishonest conduct will result in permanent account closure.
• P111 is not liable for any bets lost due to technical errors or network issues.
• If unusual betting patterns are detected, the account may be suspended pending investigation.

The RTP (Return to Player) rate for slots and casino games is listed on each game's information page. p111's certified RNG system ensures that every outcome is completely random. In the event of any dispute regarding a game result, p111's server logs shall serve as the final and definitive record.

6 Prohibited Activities

The following activities are strictly prohibited on the p111 platform:

• Using multiple accounts to claim bonus or promotional offers.
• Using betting software, bots, scripts, or automation tools.
• Exploiting any system vulnerability or bug to gain an unfair advantage.
• Stealing or using another member's account credentials.
• Using p111 for money laundering or any other illegal financial activity.
• Harassing, threatening, or defrauding other users on the platform.
• Gaining an unfair advantage through collusion or coordinated activity.

7 Privacy & Data Protection

P111 makes the protection of your personal information a top priority. We use SSL encryption to keep all your data secure. To learn how your information is collected, used, and protected, please see our Privacy Policyis detailed there.

P111 never sells your personal information to third parties. However, information may be disclosed when required by law or upon request from a regulatory authority.

Keep your account credentials, password, and transaction details strictly confidential. If anyone claiming to represent p111 asks for your password or banking details, report it to our support team immediately.

8 Responsible Gaming Policy

P111 believes gaming should be an enjoyable form of entertainment — not a source of income. We encourage all members to play responsibly, and offer the following tools to help:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Cap the maximum amount you can lose within a set time period.
• Cooling-Off Period: Put your account on a temporary break for a set period.
• Self-Exclusion: Permanently or long-term exclude yourself from the platform.
• Reality Check: View a summary of your gaming time and spending at regular intervals.

If you feel that gaming is having a negative impact on your life, please reach out to our Responsible Gaming Visit the page or contact support.

9 Account Closure & Service Suspension

P111 reserves the right to suspend or close any account without prior notice under the following circumstances:

• If evidence of a Terms & Conditions violation is found.
• In cases of KYC verification failure or submission of false information.
• If fraudulent or illegal activity is suspected.
• By order of a court or regulatory authority.

You may also request to close your account at any time through our support team. Any legitimate balance will typically be returned within 5–7 business days.

10 Dispute Resolution & Applicable Law

If a dispute arises between p111 and a member, we will first attempt to resolve it through direct discussion. If you contact our support team, we will endeavor to respond within 48 hours.

If a dispute cannot be resolved through direct discussion, it will be referred to p111's licensing authority, whose decision will be final and binding on both parties. Withdrawals from the account in question may be placed on hold during the dispute resolution process.

11 Limitation of Liability

P111 is not liable for the following:

• Any bet or game missed due to an internet disconnection.
• Losses resulting from the failure of third-party software or services.
• For any loss resulting from a user leaving their own account credentials unsecured.
• Temporary service interruptions caused by unexpected technical failures.

P111 is committed to maintaining platform stability and security at all times. Resolving any technical issues promptly is a core part of that commitment.